Ethio Telecom selects Argela’s Network Performance Monitoring and Customer Experience Management systems

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Argela Technologies and Ethio Telecom, one of the biggest telecom operators in Africa, has signed an agreement to make the deployment of Argela’s Network Performance Monitoring and Customer Experience Management systems into the mobile network of Ethiopia which is the biggest in Africa in terms of number of subscribers which is over 65 million. Ethio Telecom will be able to make the detection of service issues, such as failure on voice call or data session quality, and prioritize on improvements based customer and business impact in much faster and effective way.

Argela Network Performance Monitoring system’s cutting-edge technology provides end-to-end visibility of the mobile network by capturing and correlating different protocols and real-time detection of the network problems, outages and degradations before having a negative impact on subscribers. Furthermore, identification of the network utilization for optimum network planning will be easier and more effective by using the performance statistics and trends based on KPIs (Key Performance Indicators).

Argela Customer Experience Management system will enable Ethio Telecom to provide a world class customer experience based on subscriber analytics, corporate and VIP analytics by proactive and continuous quality monitoring with real time measurement of the subscriber experience and real-time detection of the actual experience. Argela’s solution also provides device analytics capabilities for device campaigns with segmentation based on age, loyalty, value and application ranking.

Savas Tanyeri, Argela’s VP of International Business Solutions, says: “By selecting Argela among powerful competitors after a thorough tendering process, Ethio Telecom is taking one more step towards fulfilling its mission: providing world-class, modern and high quality telecom services for all citizens equitably so as to transform the multifaceted development of the country to the highest level.” Savas Tanyeri also praised Suha Akyol, Argela’s Sales Director of Africa who ran the process on-site, for his valuable contributions to this deal.

Ethio Telecom is the integrated telecommunications solutions provider of Ethiopia; offering internet, data, VAS (Value Added Services) and voice services internationally with comprehensive plans in place to meet the requirements set out by the Ministry of Communications & Information Technology (MCIT) and the people of Ethiopia.

Established in 2004, Argela is an award-winning next-generation telecommunication solutions provider focusing on 5G enabling technologies. Argela’s products and solutions enable commercial, government and military telecommunications industries to do better business, improve their users’ experiences and create new opportunities. Argela collaborates with technology companies, consortia, and universities worldwide to provide integrated solutions. At home in Turkey, our Ankara and Istanbul offices provide telecom and public safety solutions for telecom operators, government and national defense and other sector companies. Beyond Turkey, Argela’s presence is prominent in Central Asia, Middle East and Africa as well as in the United States with its R&D company Netsia.