Mobile devices are a key customer experience point although they are not directly controlled or operated by CSP. Underperforming mobile devices or faulty software updates on devices can cause various problems on customer experience. Therefore, it is crucial to monitor device performance on various dimensions such accessibility, data, call and mobility.
Mobile device capabilities also determine the network experience of the subscribers. The visibility over devices used in the network is one of the main checkpoints for not only technical department but also for marketing and planning departments. Argela Device Analytics provides extensive and deep information about devices used in the network.
Argela Device Analytics helps the operators to:
• Detect Trending Devices
• Perform Most Used, Most Penetrated, Poor & Best Quality Analytics for various service types
• Execute detailed device analysis for selected brand and model for Penetration, Voice, SMS, Data, Mobility & Accessibility
For further information get in touch with Argela team : firstname.lastname@example.org