Network Experience Index is a state of the art network experience model, which helps mobile operators to understand how various mobile services impact customer experience.
Network Experience Index analysis is done per location up to cell level for Call, SMS, Access and Data services with sub-service details such as CS calls, CSFB and VoLTE. It utilizes smart / weighted algorithms.
Customer Experience Index focuses on satisfaction of individual subscribers from the services they use. It allows customer segment based configurations and accessible through Argela CEM Subscriber and Corporate Analytics applications.
For further information get in touch with Argela team : email@example.com